Dear Sunbelt Team,
I just want to thank you for understanding how important this client is to us and your prompt responses. It is such a huge departure from my experiences with the former control contractor at this site. I really enjoy working with you and look forward to doing a lot more projects with all of you.
Peterson Mechanical, Inc.
I wanted to send my sincere appreciation and respect to you and your company for a job well done on the DLR Chandler H203 project. This project had a very tight schedule and Sunbelt came through to meet and exceed expectations, especially your field install team. This was my first experience working with Sunbelt; to have significant changes to the project and for Sunbelt to still bring the schedule in was very impressive.
I would like to give a specific shout-out to Eric S., Cory W. and Bennie T. Your crew identified potential concerns immediately, communicated it clearly with my team and we were able to head off the issues before they became problems. In addition, our owner’s rep had numerous questions and changes to the design; Eric took the time to personally explain and address each concern with great detail of understanding.
Thank you for providing an excellent service all around, from product to customer service, Sunbelt did a great job!
The purpose of this letter is to formally commend Eric S. and Doug J. for the excellent service they've provided during and after the GSA/FBI project here at 2101 Webster/Center 21. In my opinion, the level of service that your team has extended to our site lives up to our expectations of ACCO and Sunbelt Controls.I have never before written a letter like this on an entirely unsolicited basis. However, in this case I continue to be impressed by the support and service provided by your team that I felt compelled to go on record with my praise. These people truly deserve it. In an era where exceptional one-to-one customer service excellence has virtually disappeared from our industry, the service and commitment that Doug and Eric deliver should be held up as an example for others to continue to emulate.
What particularly has impressed me about the level of service provided by Eric is that even after the project has been completed and "bugs" inevitably rear up he continues to respond to our requests for assistance . It appears that it is simply the team's extraordinary commitment to excellence in customer service and support that motivate them to always go the extra mile. Their example has even had a positive impact on the attitude and productivity of my Engineering staff and the way they approach control issues!
In closing, I believe that Doug and Eric truly deserve to be congratulated and rewarded for providing customer service and support well beyond the expectations of any customer.
Assistant Chief Engineer